What is a reminder?

With a reminder you request your debtor to fulfill his payment obligation. You send a reminder when a payment reminder and follow-up calls have had no effect. In principle, you only send a reminder when the payment term has expired, the customer has been reminded, and there is still no view of the payment.


Would you rather not start?

When do you send a reminder?

Before you send a reminder, you often have (had) contact with your debtor about the unpaid invoice for some time. After the payment term has expired, you first send a friendly payment reminder. After a few days you can repeat the reminder by telephone. Does the debitor not respond to the reminder and you still have not received payment? Then you can send a first reminder. This is more compelling in tone than the payment reminder. This also includes the consequences of not paying. Another 14 days later, there may be a last telephone attempt. You can then choose to hand over the invoice to a collection agency. Do you use a payment term of 14 days? Then it looks like this:

  • Payment reminder:
  • Phone reminder:
  • Reminder:
  • Last phone attempt:

15 days after invoice date
21 days after invoice date
30 days after invoice date
44 days after invoice date

Automate reminders and reminders

How do you send it?

You can send a reminder by e-mail or (registered) letter. To make sure that your debtor also receives it, you can also send the message in both ways. Via Whatsapp or SMS is also possible nowadays. Just make sure you always have something in black and white, just in case things get out of hand and legal proceedings follow.

What do you put in it?

In a reminder, you forcefully request your debtor to still pay your invoice. Here you state the period within which this must be done. You put all this in it:

  • invoice number;
  • invoice date;
  • purchased product and/or service;
  • previous reminder dates;
  • outstanding amount;
  • any interest charges;
  • term of payment;
  • IBAN account number to which the payment must be credited;
  • consequences that follow in the event of non-payment.