Outsourcing Accounts Receivable Management

Outsource your debtor management? As an entrepreneur, you prefer to keep everything under your own control! Still, outsourcing your accounts receivable management is a very worthwhile move. It gives you time and space to focus on your specialization. With our software and services for accounts receivable management, you gain control over your order to cash cycle. We provide you with a helicopter view, allowing you to easily make necessary adjustments.

Outsourcing debtor management is saving time

All that insight and overview are very valuable, but sooner or later, you still need to make follow-up calls to customers. After the initial reminder, which you automate through Debitan, the next step is to call the customer. And all that calling takes quite a bit of time. Even if you have someone in charge of keeping the books in order, from experience, we know that follow-up calls are often postponed. But not with us, of course, because our accounts receivable managers do nothing but call customers of customers. That’s why outsourcing your accounts receivable management is such a good step.

Outsourcing debtor management:
as if they were our customers

Your customers are our customers. It’s as simple as that. And that’s why we take good care of them. When we take over your accounts receivable management, we automate the majority of it. Together with you, we set up the workflows to determine when payment reminders are sent and through which channels.

If payment is delayed, we call your customers. We inquire about the reason for the delayed payment and work with your customer to find a solution. We may propose a payment plan, for example. Throughout this process, we always lend an ear to your customer. Sometimes there are valid reasons for not making a payment. However, ultimately, the payment needs to be made, of course. We remain friendly and patient, ensuring that your customer pays the invoice with a positive sentiment. And of course, we provide you with feedback on everything and collaborate on finding long-term solutions.

Service & aftersales

When we make follow-up calls to your customers and notice their dissatisfaction, we don’t let it go unnoticed. While payment is crucial, if it means that your customer never returns, it’s a missed opportunity. That’s why we listen to the reasons for non-payment and provide you with feedback. Together, we search for a solution to ensure your customer is satisfied with your product or service. Working together, we focus on customer satisfaction in both the short and long term, ultimately benefiting your cash flow. In Debitan, you have real-time visibility into the current status. You can see exactly who we have spoken to and what agreements have been made. Additionally, we have regular meetings to stay aligned with you. Thus, we truly become a department of your company, albeit remotely. Outsourcing your debtor management is that easy.